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GrabbingCX Privacy Policy

 

Effective date: August 5, 2025

GrabbingCX is a division of Grabbing Group (Ltd) Pty. We respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how we use and share it.

This policy applies to your use of our website cx.grabbing.agency, mobile applications, and services (collectively, the “Offerings”).

 

If You Use a Third-Party Service with Our Products

 

If you are a visitor or user of a third-party website or service that uses our communication or messaging products (like our chat widget or mobile application), any information you submit is collected under the privacy policy of that third party. You should contact the owner of that website or service with any privacy-related questions.

 

The Information We Collect

 

We collect information to provide, maintain, and improve our Offerings. Here is a breakdown of what we collect:

 

Information You Give Us

 

  • Registration and Contact Information: When you sign up for our services or contact us, you provide us with information like your name, email address, phone number, and company name.

  • Media Attachments: If you grant us permission, we may access your device’s storage to let you share images, documents, and videos with your customers through our services. These files are securely stored on our servers to facilitate your communication and are not shared with any other third parties. You can manage or delete these files at any time through your account dashboard.

  • Payment Information: When you make a purchase, we collect transaction details, which may include your credit card information and billing address. Your payment information is collected and processed directly by our payment processor, Peach Payments. We never receive or store your full credit card information. Peach Payments is PCI-DSS compliant and handles your information in accordance with its own privacy policy.

 

Information We Collect Automatically

 

  • Technical and Usage Information: We automatically collect data on how you interact with our Offerings. This includes your IP address, browser and device details, operating system, pages you view, and the time and date of your visit. We use cookies and similar technologies to collect this information.

  • Third-Party Platform Information: When you interact with our content or advertisements on third-party sites, like social media, we may collect information such as “Likes” or your profile details from those sites.

  • Customer Data: As a customer, you may submit data about your own end-users (like their names, email addresses, and phone numbers) into our services. We only process this data to provide the services as outlined in your agreement with us. We may use third-party services to retrieve publicly available information about these end-users, such as social media profiles or job titles, based on the email addresses you provide.

 

How We Use Your Information

 

We use the information we collect to:

  • Provide and Improve our Offerings: We use your data to operate our services, remember your preferences, and improve our features and functionality.

  • Communicate with You: We use your contact information to respond to your inquiries, provide customer support, and send you important service-related notices. We may also send you newsletters, promotions, and special offers, which you can opt out of at any time.

  • Process Payments: We use your payment information to process transactions for the services you purchase.

  • Ensure Security and Prevent Abuse: We use your information to detect, investigate, and prevent activities that could violate our policies or be illegal.

  • Analyze Trends and Monitor Usage: We analyze usage patterns to better understand how our Offerings are used and to gather demographic information about our user base.

 

How We Share Your Information

 

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We only share your information in the following limited circumstances:

  • Affiliated Companies and Service Providers: We may share your information with our parent companies, subsidiaries, affiliates, and third-party service providers who help us with our business operations, such as marketing, payment processing (Peach Payments), or customer support. These partners are required to protect your privacy and are not permitted to use your information for any other purpose.

  • Legal Compliance and Safety: We may disclose your information if we have a good-faith belief that it’s necessary to comply with a legal process, enforce our agreements, or protect our rights, property, or the safety of our users or the public.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with a third party if you give us your explicit consent to do so.

 

Your Controls and Choices

 

  • Communication Preferences: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those messages. However, you may not be able to opt out of certain service-related communications.

  • Managing Cookies: You can manage or block cookies in your browser settings, but be aware that this may impact the functionality of our Offerings.

  • Updating Your Information: You can access, review, correct, or delete your personal information at any time by contacting us at hello@grabbing.agency. If you are using our service, you can also update your information directly in your account profile.

 

Security

 

We take the security of your personal information seriously and use a variety of technical and organizational safeguards to protect it. We limit access to your data to employees who need it to do their jobs and use industry-standard encryption (Transport Layer Security or TLS) to protect sensitive information during transit. While we strive to protect your data, no method of electronic storage or transmission is 100% secure.

 

Changes to This Privacy Policy

 

We may update this policy from time to time. If we make significant changes, we will notify you by email or through a notice on our Offerings and will update the “Effective date” at the top of this page.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@cx.grabbing.agency.